Foundations for Civic Impact: Advocacy and Civic Engagement Toolkit for Community Foundations
Synopsis This toolkit highlights emerging innovative processes, methods and mechanisms that foster the engagement of civil society, the private sector and citizens in general in public policies. Buy Used Condition: Fair This book has soft covers. Learn more about this copy.
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Published by UN Used Softcover Quantity Available: 1. Anybook Ltd. Lincoln, United Kingdom. The 1 number has the advantage of being used when the caller is unable to visit an office, or would be calling using long-distance telephone rates; thereby reaching people in remote or distant locations.
Another benefit is that the 1 number can offer anonymity to callers when necessary, thus offering a sense of security. By directing inquiries to the appropriate source, the 1 number can free administrative staff from interruptions by telephone inquiries.
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A 1 number is good to provide simple answers to common inquiries, clarifications and concerns or to collect opinions on possible services. A 1 number communication may not be sufficient to resolve an issue or concern, but may succeed in directing a stakeholder to an appropriate source for resolution. Costs include the 1 number subscription, the number of lines into a call centre, the number of calls and where people are calling from.
Staff costs include the number of required staff, staff training and the preparation of material for the staff answering these calls. A 1 line's costs are high. Statistics may be collected on the line's use to give feedback about its effectiveness. Caller comments may be used directly to analyse stakeholder opinions about policies or programs. Moreover, data collection on the types of inquiries could indicate how well the department informs stakeholders of its policies and programs. An info fair is a presentation or exhibit made by a governmental body to inform stakeholders of the existence of services, policies or programs.
This technique is most useful for departments that are less known to their market, are presenting a new program or providing services which cannot be easily explained in brief. Moreover, if the stakeholders are broad or the specific users are unknown to the agency, direct advertising may be more difficult. It does so at a more corporate level for displays that need to be departmental in scope and directed to a wide range of audiences, but also at a branch or program level when the venue is more focussed on a file or topic and targeted to specific segments of the population.
Health Canada also participates in info fairs to promote jobs among postsecondary students. Human Resources Development Canada uses info fairs to promote job creation programs, and Industry Canada uses info fairs to promote its small business creation programs. Health Canada anticipates an increase in its use of info fairs in the future. These include corporate exhibits as opposed to exhibits by each branch or for each program. The intention is to have each region equipped with a corporate exhibit.
When invited to attend an info fair, it is important to learn about the nature of the fair and which agencies or programs are being included.
Before creating the display, it is important to know the space and resources which are provided. This information will help determine whether or not to participate and the type of exhibit to produce. Further, it is important to communicate with the promoters, and agree on how your participation will be advertised. Indirect costs may be incurred by using staff time to prepare or represent your organization at the fair.
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Exhibits and info fairs represent a good opportunity to feel the "pulse" of the audience on given subject matters. It could be done at the fair informally, for example, in face-to-face interactions, or using a more formal process, such as short questionnaires being handed out to people visiting the kiosk. This would help in learning the fair's effectiveness. Follow-up evaluation of the fair can be made by asking people who took the information whether the info fair was useful to them. Usually the fair or exhibit will be part or all of a day, though some exhibits might last longer.
Information kits are prepared for significant or new announcements or initiatives. They often contain press releases, fact sheets, articles or pamphlets, a detailed report, ministerial cover letter and other communication materials to provide knowledge on a subject to stakeholders and other interested parties. Information kits are often used at media events such as press conferences, info fairs and technical briefings, as well as trade shows and other special events.
They can also be distributed by mail and are increasingly being provided over the Internet. Information kits are used for communication, education and promotional purposes. The information provided will be more comprehensive, and contain more detail and context than a single press release or fact sheet. Information kits may provide technical and statistical data, policy developments and updates, program details and promotional materials.
They may be targeted to the general public or to a specific group or issue. Kits may be used by stakeholders for planning, generating ideas and for decision making. The usefulness of the information kits will depend on the quality of the information provided and thus revisions may be necessary. In addition, information kits delivered over the Internet are limited to citizens who have the appropriate access.
A mailout is the distribution of department or branch documents to stakeholders or the public on a predetermined sign-up mailing list. Health Canada's Mail Room Distribution Unit is available for the distribution of bulk quantities of departmental materials. Programs wishing to have new publications mailed to their stakeholders provide the Mail Room with a mailing list. The Mail Room charges the program for postage and materials that are used for the mailing.
In the future, this service will be personalized to the recipients' interests so they can be sent relevant information when it becomes available.
Civic Engagement in Public Policies: A Toolkit - Google книги
Programs prepare lists of stakeholders in-house, from a variety of sources, often from regular correspondence. The stakeholders or public may be added to the list only with their permission. Programs, their stakeholders or members of the public may be added to a mailing list by telephone or mail request.
Lists are rarely purchased. These lists are provided to the Mail Room or the third party contracted to provide this service. This system is useful when large amounts of current information are needed about an organization or department and their programs or policies. Although much information is now available on-line, traditional mailouts still exist because not everyone has access to the Internet or some documents are not practical for webpages. Electronic list servers outlined in the Level 3 Techniques of this Toolkit fill a similar function to mailouts.
Secretarial services, including labour and supplies. If the mailout is contracted to an outside provider, the providers' charges must be included. There are no established criteria for feedback or follow-up. However, two available methods to receive subscriber feedback are:. Media events are used to introduce or explain initiatives to journalists in order to communicate and promote a department's objectives and mandate.
They can incorporate written materials such as press releases and fact sheets for journalists and other stakeholders and also provide the opportunity for questions and comments from these parties. In practice, a media event is organized by the Media Relations Office in conjunction with branch Communications and the program area.
Spokespersons from the program are normally required to provide journalists with both background and on-the-record information on the initiative being announced or explained. When the Minister is participating in a media event, program officials are often required to brief the Minister in advance and to provide technical information to the media following the Minister's announcement.
All media events require prior approval by the Minister.
Media events are most useful to publicize an important initiative when a large communication impact is required. Since it provides the forum for questions and answers, the event has the capacity to gather a high profile from journalists to help set the public agenda. Media events can raise awareness of issues and ideas and can be used to help publicize results of prior initiatives and policy successes.